Infrastructure Engineer (Service, SAN & UPS)
Summary
On-site Kuala Lumpur infrastructure engineer performing annual preventive maintenance on ~280 servers, managing SAN storage/switches, load balancers, and UPS systems, repairing issues within SLA, and acting as Phase 2 escalation for field technicians, with occasional overseas deployments.
Salary: RM 4,500 – RM 6,500 per month
About the role
This role involves carrying out annual preventive maintenance for approximately 280 servers, organizing SAN storage, SAN switch, load balancer, and critical UPS infrastructure, and diagnosing and repairing issues during the SLA period. You will serve as a Phase 2 technical reference for field technicians and assistance desks, and may be required to serve in overseas offices if necessary (Asia, South Asia, Middle East, UK, Australia, United States).
Key responsibilities
Carry out annual preventive maintenance for approximately 280 servers: system health check, firmware update, RAID check, and failover
Organize SAN storage, SAN switch, load balancer, and critical UPS, including backup configuration and recovery plan before each work is executed
Diagnose and repair issues during the SLA period, as well as liaising with the producer's support
Carry out UPS test: battery voltage, discharge test, and bypass mode test
Serve as a Phase 2 technical reference for field technicians and assistance desks
Serve in overseas offices if necessary (Asia, South Asia, Middle East, UK, Australia, United States)
About you
Malaysian citizen with a valid passport for at least 2 years
Diploma or Diploma in Computer Engineering, Electrical/Electronics, IT, or equivalent
At least 3 years of experience in SAN shelf and store service in the production environment
At least one vendor certification that is still valid for server, storage, or UPS
Able to work outside of office hours for maintenance window, and on-call duty
No criminal record, drug-free, able to undergo background check, and sign an NDA
Experience with Lenovo ThinkSystem (SR650, SR550), System x3650/x3550 M5, HPE ProLiant DL380 Gen9/Gen10, and Dell PowerEdge R740
Experience with Lenovo ThinkSystem DS-series storage and SAN Fibre Channel
Experience with Barracuda ADC or other load balancers
Experience with online UPS and VRLA battery
Benefits
On-call and overseas travel
Opportunity to obtain an additional manufacturer's certification on the company's behalf
Caruman KWSP, PERKESO, SIP, and annual leave according to the 1955 Work Act