IT Executive
About the role
To maintain the Group's IT systems and infrastructure, provide technical support to users, and support automation and system integration projects to improve operational efficiency.
Key responsibilities
Maintain and monitor IT infrastructure, including servers, networks, firewalls, Wi-Fi and Microsoft 365.
Manage user accounts, email accounts, access permissions, system updates and software installations.
Monitor system performance, perform regular backup checks and troubleshoot technical issues.
Assist in maintaining network security, VPN, cybersecurity controls and data protection.
Provide first-level SAP and business application support, investigate issues and coordinate with external vendors for resolution.
Develop, maintain and troubleshoot Power Automate workflows and support integration between SAP, Microsoft 365, Excel and other business systems.
Work with different departments to automate manual processes, test automation solutions and resolve workflow errors.
Provide technical support for PCs, laptops, printers and other IT equipment.
Manage IT equipment inventory, software licences and employee IT onboarding and offboarding.
Maintain IT documentation, system configurations, asset records and automation user guides.
About you
Diploma or Degree in Information Technology, Computer Science or a related field.
Relevant experience in IT support, system administration, network management and IT infrastructure.
Knowledge of Microsoft 365, networking, Windows systems and cybersecurity.
Experience with Power Automate, SAP support or system integration will be an advantage.
Strong troubleshooting and problem-solving skills.
Good communication skills and ability to support users across different departments.
Self-motivated, organised and able to work independently as well as in a team.
Willingness to work in Telok Panglima Garang