IT executive - Business Application Support
Summary
Supports the company's internal business applications (Salesforce, Zendesk, Klient PSA, Kingdee): provides first-level user support and troubleshooting, trains users, coordinates with software vendors, performs UAT, and maintains SOPs and documentation. Requires Java proficiency and ~3+ years in enterprise application support/analysis.
Salary: RM 4,500 – RM 5,500 per month
Keep Business Systems Running. Help Make Work Smarter.
BETTERINGCO SDN. BHD. is building a trusted and professional presence in the tax and business services sector, delivering reliable, high-quality solutions to clients across Malaysia and Singapore. We value dependable service, continuous improvement and long-term client relationships.
We are looking for an analytical and proactive IT Executive – Business Applications Support to support our core business applications and help keep daily operations running smoothly. In this role, you will work closely with internal users and software vendors to troubleshoot system issues, improve user experience and support system enhancements that meet evolving business needs.
What We Offer
Competitive salary and performance incentives
Annual performance and salary reviews
A supportive and collaborative working environment
A convenient Johor Bahru location
What You'll Be Doing
System Support & Troubleshooting: Provide first-level support for Salesforce, Zendesk, Klient PSA and Kingdee , resolving user issues and escalating complex ones to vendors until closed.
User Support & Training: Assist users with system enquiries, onboarding and access requests, and conduct basic training with user guides.
Vendor Coordination & Testing: Coordinate with software vendors on bugs and enhancements, and perform UAT to validate system changes before deployment.
Documentation & Process Improvement: Maintain SOPs, system documentation and usage reports, and suggest automation opportunities based on business needs.
Requirements
Bachelor’s degree in Information Systems, IT, Computer Science, Business Technology, or a related field preferred.
Around 3+ years of experience in business systems analysis, enterprise application implementation, or systems improvement.
Proficiency in Java programming is required.
Hands-on experience with CRM, ERP, PSA, customer service, or other enterprise SaaS platforms.
Strong business analysis, problem-solving, documentation, and stakeholder communication skills.
Able to work independently and drive requirements through analysis, testing, and implementation.
Preferred
Experience with system integration, APIs, workflow automation, or data analysis.
Experience with Salesforce, Zendesk, Klient PSA, or Kingdee.