IT Helpdesk Technician
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Summary
First-line IT helpdesk role providing technical telephone support to customers, resolving VOIP, networking and Android-related faults where possible at first touch, based at the company's Brierfield/Nelson office in the UK. Core tech: VOIP, routers, switches and IP networking.
Salary: £28,000 - 28,000 per year Requirements: Strong knowledge of VOIP and networking, including routers, switches and IP addresses Customer service experience Strong communication skills Ability to thrive in a fast-paced environment Strong organisational skills Previous experience with Android applications is desirable Responsibilities: Provide technical telephone support to customers, resolving faults and enquiries wherever possible at first touch Deliver a high standard of customer service…