IT Implementation & Support Leader

About the role

Coordinates IT implementation and support activities to ensure stable IT infrastructure, maintain compliance with agreed service levels, and provide recommendations for analyzing, defining, and implementing process improvements.

Key responsibilities

• Coordinates the implementation of a stable IT infrastructure by obtaining the necessary authorizations and ensuring compliance of rules and procedures.

• Coordinates and monitors agreed service levels.

• Minimizes downtime by implementing and monitoring an effective change management methodology.

• Identifies opportunities for IT improvements and coordinates their design and implementation.

• Ensures compliance with allocated budgets while optimizing costs.

• Identifies purchasing requirements and monitors inventory supplies to ensure effective procurement management.

• Ensures compliance with company policies, procedures, management standards, and all applicable laws and regulations within the area of responsibility.

• Proactively motivates, coaches, communicates with, and develops team members while managing HR-related activities in accordance with Human Resources policies and procedures.

• Safeguards facilities, equipment, and other physical resources assigned to the area of responsibility against damage, theft, or misuse.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.

• Good English communication skills, both verbal and written, are mandatory.

• 5-7 years of experience in IT Infrastructure, Operations, or Technical Support.

• Relevant certifications such as ITIL, PMP, Microsoft, Cisco, VMware, or Cloud certifications are an advantage.

• Strong knowledge of IT Infrastructure, including Data Centers, Servers, Networks, Storage, Cloud Services, and Security.

• Solid understanding of IT Service Management (ITSM) processes, including Incident, Problem, Change, and Request Management.

• Experience in infrastructure implementation and maintenance, vendor management, procurement, budget control, and operational support.

• Strong leadership, communication, interpersonal, and problem-solving abilities, with a proactive, customer-focused approach and the ability to manage multiple priorities effectively in a fast-paced environment.