IT Officer
Summary
Leads the IT function for a department store's shared services team: keeps IT infrastructure running across head office and branches (computers, printers, CCTV, networking), administers Nelsoft, Lark and Google Workspace, manages user access and licenses, provides Level 2 support, and supervises two IT associates.
Salary: ₱28,000 – ₱30,000 per month
About the role
The IT Officer is responsible for leading the company's Information Technology function across all business units under the Shared Services organization. This role ensures that all branches and Head Office have reliable IT infrastructure, secure user access, and properly functioning hardware and business systems. The IT Officer oversees the administration of company software platforms including Nelsoft, Lark, and Google Workspace while ensuring employees have the correct access rights, credentials, and technical support. The role manages branch technology maintenance including computers, printers, CCTV systems, networking equipment, and other IT assets to minimize downtime and maximize operational efficiency. The IT Officer supervises two IT Associates and establishes IT standards, preventive maintenance programs, security controls, and technology improvements that support the long-term growth of SSL 888 and its affiliated companies.
Key responsibilities
Manage all IT infrastructure across Head Office and branches, ensuring computers, laptops, printers, CCTV systems, and networking equipment are fully operational
Maintain internet connectivity for all locations and monitor hardware lifecycle and replacement schedules
Administer Google Workspace, Lark, Nelsoft, company email accounts, shared drives and user permissions
Create accounts for new hires and revoke access immediately upon employee separation
Serve as system administrator for Nelsoft, Lark, Google Workspace and other operational software
Manage software licenses, updates, troubleshooting and vendor coordination
Provide Level 2 technical support to Head Office, branches, warehouse and shared services
Oversee CCTV installation, troubleshooting, DVR/NVR maintenance, recording backups, remote viewing configuration and camera replacement
Implement preventive maintenance schedules for hardware
Supervise two IT Associates and establish IT standards and security controls
About you
Bachelor's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field
3–5 years of IT support or systems administration experience
At least 2 years in a supervisory or lead role
Experience supporting multiple branches preferred
Experience administering Google Workspace and ERP/POS systems is an advantage