IT Operations Engineer
Summary
Provides 7x24 shift-based on-site IT operations support for a technology services company in Wong Chuk Hang, Hong Kong: first-line customer contact, infrastructure monitoring, and incident response. Core stack includes Linux/Windows servers, Docker/Kubernetes, network equipment, and Grafana/Prometheus observability.
Our client, a specialist technology services company is looking to hire an IT Operation Manager.
Responsibilities:
The successful candidate will be responsible in the following areas:
Key role: Act as first line contact point for maintenance team to pick up call and email from customers and provide 7x24 On-Site technical support in roster basis (One person per shift, roster by monthly but may change according to requirements)
System Monitoring: Health check system periodically and track infrastructure performance and uptime using observability tools like Grafana or Prometheus.
Incident Response: Troubleshoot, diagnose, and resolve systems network failures and cybersecurity events
Infrastructure Management: Maintain Linux/Windows servers, virtual machines, container platforms like Docker and Kubernetes and network equipment (Routers/Switch/Firewall/Load-Balancer)
Service and Data Recovery: Exercise service restoration, disaster recovery and business continuity procedures
Patch management: Apply O/S and software patch
Requirements:
Diploma / Higher Diploma holder in Computer Science, IT or related discipline
1-4 years relevant IT experience in system administration
Good knowledge of networking
Solid experience on Window and Linux administration, System Configuration, Shell Scripting and Patch Management
Knowledge on docker and container and Exchange server is preferable but not a must
Must possess excellent communication skills in Cantonese and English
Please share your updated resume to the below ema