IT Specialist (Guiguinto)
Summary
Onsite IT support role at Robinsons Appliances in Guiguinto: the specialist resolves employee technical issues, manages and logs service tickets, and maintains Windows-based computer systems and software, with a focus on POS/retail business application support.
Salary: ₱17,000 – ₱25,000 per month
About the role
This role involves providing IT support to employees by resolving technical issues, managing service requests, and maintaining computer systems and software.
Key responsibilities
Resolve IT support requests from employees
Must have experience particularly in POS support or supporting retail business system applications
Answer employee questions regarding computer systems
Gather and analyze data to diagnose problems with computer systems
Change configurations, settings and permissions to fix computer issues
Generate sign ins for new hires during the onboarding process
Install new software and hardware drivers and update existing ones
Update employees on the status of their service requests
Log all service requests and update tickets
About you
Graduate of Bachelor's Degree in Information Technology, Computer Science and any related field
At least 1 year of experience with hardware and software applications, programming
Experience with POS support or supporting retail business system applications
Proficiency in Windows operating systems is required
Experience with ServiceNow ticketing system is required
Retail experience is an advantage
Willing to work onsite (Guiguinto, Bulacan)
Willingness to travel