IT Support Associate (Talent Pool)
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Summary
Day-to-day IT support role in Jakarta: diagnosing hardware/software issues, basic network troubleshooting (IP, DNS, connectivity), managing user accounts and permissions, and maintaining IT asset records in spreadsheets/admin databases. Core stack is Windows, macOS, and spreadsheet tools; requires 2+ years of IT support experience and strong English.
Deskripsi Pekerjaan
- Diagnose and resolve hardware and software issues in a timely and effective manner.
- Assist with basic network troubleshooting, including IP addressing, DNS, and connectivity issues.
- Manage user accounts, access controls, and permission settings across various systems and platforms.
- Maintain IT asset management life cycle.
- Maintain and update spreadsheets, as well as support the upkeep of IT administration databases.
- Communicate clearly and professionally with users to gather information, provide guidance, and deliver solutions.
- Collaborate closely with team members to support IT initiatives and improve support processes.
- Adapt quickly to new tools, technologies, and evolving work environments.
Qualifications:
- Minimum of 2 year of experience in IT support or a related technical role.
- Proven ability to troubleshoot hardware and software issues effectively.
- Familiarity with Windows and macOS operating systems, including basic troubleshooting, configuration, and end-user support.
- Basic understanding of networking concepts (IP addressing, DNS, connectivity).
- Knowledge of user account management and system permissions.
- Proficiency in spreadsheets (Excel, Google Sheets) and familiarity with IT admin databases.
- Excellent verbal and written communication skills with strong attention to detail.
- Demonstrated ability to work effectively in a team-oriented setting.
- Quick learner with the ability to thrive in a fast-paced, dynamic environment.
- Strong proficiency in English, both spoken and written.