IT Support
Summary
Onsite first-level IT support role in Metro Manila on a B2B contract: hands-on end-user support for laptops, thin clients and peripherals, hardware setup/imaging, asset and stock management, and basic server/network 'eyes and hands' work while liaising with a central global tech team.
Full-time (5 days per week, 8 hours of work each day, onsite)
Contract: B2B
Location: Metro Manila.
Summary: The role involves providing local IT support, facilitating communication with the central global support team.
Responsibilities:
Hands-on support for end user workplace technology, including laptops, thin clients, and peripherals.
Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
Act as onsite "eyes and hands" to support the technical room, including basic server and networking support under the guidance of remote teams.
Coordinate with global Tech teams to ensure seamless integration and escalation of issues as needed.
Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.
Must Haves:
Proficient in Filipino and English.
Experience in supporting end-user technology.
Experience with hardware setup and imaging.
Basic understanding of server and network support.
Nice to Haves:
Familiarity with BitLocker, BIOS, and password management issues.
Experience in software packaging.
Knowledge of SD-WAN, WiFi, and LAN technologies.