IT Support Executive - Hybrid WFH

Salary: RM 4,000 – RM 5,000 per month

Key Responsibilities

1) Handle software, system & network troubleshooting

2) Provide technical support to internal & external users

3) Monitor system issues, analyze logs & perform root cause analysis

4) Support system setup, deployment & configurations

5) Manage tickets and prioritize issues (P1–P4)

6) Collaborate with DevOps & engineering teams

7) Maintain documentation (guides, FAQs, knowledge base)

Requirements

1) 1–3 years IT / Technical Support experience

2) Basic knowledge of Linux, networking (IP, DNS)

3) Experience with ticketing tools & SaaS (e.g. Jira, Slack)

4) Able to read logs & identify system issues

5) Strong problem-solving & communication skills

Nice to Have

1) Cloud exposure (AWS or similar)

2) Basic coding knowledge (Python / JavaScript)

3) Experience with monitoring tools or databases