IT Support & Field Operations Specialist

Salary: Rp 6.000.000 – Rp 7.000.000 per month

WE ARE HIRING!

Position: IT Support & Field Operations Specialist
Location: Jakarta, Indonesia
Employment Type: Full-Time | Field-Based
Base Salary: IDR 6,000,000 gross/month

About the Role: Robometrics is looking for a responsible, hands-on, and detail-oriented IT Support and Field Operations Specialist to manage approximately 20 AI video data collection devices across multiple locations in Jakarta.

This role combines IT support, field operations, device maintenance, and video data management. The ideal candidate is comfortable working on-site, troubleshooting technical issues, and coordinating with field operators to ensure smooth daily operations.

Key Responsibilities:
1. Device Management and Technical Support
- Manage and maintain approximately 20 video data collection devices.
- Assist operators with device setup, proper wearing, and recording procedures.
- Troubleshoot hardware, software, and connectivity issues.
- Conduct routine device inspections, maintenance, and inventory checks.
2. Field Operations
- Visit assigned data collection sites daily.
- Coordinate with local operators to ensure devices are functioning correctly and recording activities start as scheduled.
Provide on-site technical assistance and basic operator training when needed.
3. Data Transfer
- Collect daily video recordings from field locations, including evening visits.
- Transfer video data from devices to company local servers and upload it to designated cloud storage.
- Verify data integrity, completeness, and successful uploads.
- Maintain accurate records of data transfers and device status.

Requirements
- Male candidates preferred.
- Minimum S1 in IT, Computer Engineering, Networking, or a related technical field.
- Previous experience in IT support, hardware maintenance, or field technical services.
- Familiar with computers, storage devices, file transfers, and cloud storage.
- Comfortable handling large video files and performing basic troubleshooting.
- Willing to travel between multiple field locations across Jakarta daily.
- Physically fit, responsible, punctual, detail-oriented, and well-organized.
- Good communication skills in Bahasa Indonesia. English is plus point
- Willing to support morning device setup and evening data collection schedules.

🚗 Transportation Allowance: IDR 1,000,000/month.