IT Support (Fixed-term for 6 months)
Summary
First-level IT support/helpdesk role (fixed-term 6 months) at an adhesives manufacturer in Calamba City: troubleshooting and repairing desktops/laptops, installing software, maintaining hardware inventory, and handling user tickets against SLAs. Requires PC support experience and TESDA/technical credentials.
Salary: ₱22,000 – ₱25,000 per month
Roles and Responsibilities
· Troubleshoot & repair first level desktop/laptop & user IT-related equipment problems.
· Assist users in desktop/laptop hardware and software application issues and concerns.
· Install, setup and maintain desktop/laptop and other IT equipment.
· Install company mandated software/application on desktop/laptop.
· Regularly update desktop/laptop hardware inventory.
· Coordinate and monitor desktop/laptop & IT equipment maintenance with service provider.
· Utilize existing helpdesk software system to monitor user request & ensure SLA with users.
· Report security-related incidents to immediate superior arising from desktop/laptop problems.
· Practice 5S initiatives that include safekeeping and physical filing of documents
· Implements the Quality System according to documented procedures and work instructions.
· Perform other related work that may be assigned by the immediate supervisor.
Qualifications and Education Requirements
· Associate Degree in Computer Science or Computer Technician/Servicing Vocational course(s).
· Certificates in Computer Technician, Computer Servicing NC II or TESDA-related course(s).
· At least one year experience in PC/Desktop support or IT Helpdesk.
Preferred Skills
· Advance PC troubleshooting.
· Microsoft Windows OS troubleshooting.
· PC virus disinfection and protection.
· Working knowledge in Computer networking includes LAN, WLAN and WAN.
· Working knowledge in Internet and security.