IT Support
Summary
First-line IT support role at Mosca in Ulu Tiram, Johor: handling helpdesk tickets, troubleshooting hardware, software, network and Microsoft 365 issues, managing IT assets, user accounts and device deployment, and maintaining IT documentation. Core technologies: Microsoft 365, Active Directory, networking, and a ticketing system.
Salary: RM 2,500 – RM 3,300 per month
About the role
The IT Support provides first-line technical support for end-users, resolving hardware, software, network, and Microsoft 365 issues. The role manages IT assets, user accounts, device deployment, and service requests, while supporting endpoint management, documentation, and continuous improvement to ensure secure and reliable IT operations.
Key Responsibilities
Provide day-to-day IT support to users and troubleshoot hardware, software, and connectivity issues.
Support and maintain IT devices, systems, user accounts, and access permissions.
Assist with endpoint management, device deployment, and software installation.
Manage IT assets and maintain accurate IT records and documentation.
Provide basic support for Microsoft 365, Active Directory, networking, and other IT infrastructure.
Handle and follow up on IT service requests and incidents through the ticketing system.
Liaise with vendors and external service providers for technical support when required.
Prepare and maintain IT documentation, procedures, and knowledge base.
Support IT projects, improvements, and other ad hoc IT activities as required.
Requirements
Diploma/Degree in Information Technology, Computer Science, or related field.
Basic knowledge of IT infrastructure, endpoint management, networking, and Microsoft 365.
Good troubleshooting and problem-solving skills.
Good communication and user support skills.
Able to work independently and manage multiple tasks.
Experience with IT support or service desk operations is an advantage.