IT Support
Summary
Provides day-to-day IT support at a food company in Surabaya: troubleshooting hardware, software, and network issues for users, installing and maintaining PCs, printers, and business applications, managing user accounts and backups, and keeping LAN/Wi-Fi infrastructure running.
Job Description
Provide technical support and troubleshoot hardware, software, and network issues experienced by users, both on-site and remotely.
Perform installation, configuration, and routine maintenance of company PCs/laptops, printers, operating systems, and business applications.
Manage user accounts and access rights, including corporate email creation, Active Directory/internal system accounts, and password configuration.
Perform regular data backup and recovery while ensuring IT systems are protected against malware, viruses, and other security threats.
Manage IT asset inventory, including equipment records, maintenance and repair history, and new hardware procurement requests.
Monitor network connectivity and perform routine maintenance of network infrastructure, including LAN, Wi-Fi routers, and access points.
Maintain IT documentation and ensure all technical issues are properly recorded and resolved.
Qualifications
Minimum 1 year of experience in IT Support or a related field.
Fresh graduates with strong internship experience, relevant portfolios, troubleshooting knowledge, and high initiative are welcome to apply.
Able to assemble, diagnose, troubleshoot, and repair computer hardware.
Understand basic networking concepts, including TCP/IP, DHCP, DNS, LAN, and WAN.
Able to perform UTP cable crimping, cable management, and daily internet connectivity troubleshooting.
Familiar with basic configuration and maintenance of Wi-Fi routers and access points.
Possess good communication and interpersonal skills.
Able to prioritize and respond quickly to technical issues with a proactive and solution-oriented approach.
Able to work independently and collaboratively with other teams.