IT Support
Summary
On-site IT support role in Singapore: set up and maintain laptops and peripherals, manage user accounts (Active Directory, SSO, email), troubleshoot hardware/software, maintain IT asset inventory, and support office infrastructure, while assisting with AWS tasks (IAM, S3, monitoring) and growing into cloud infrastructure responsibilities over time.
Responsibilities
Set up, configure, and maintain laptops, desktops, and peripherals for new and existing employees
Manage user accounts, access permissions, and login issues across systems (Active Directory, SSO, email, etc.)
Troubleshoot hardware and software problems, escalating complex issues as needed
Maintain IT asset inventory and coordinate equipment procurement
Support office infrastructure (printers, network connectivity, meeting room AV equipment)
Assist with onboarding/offboarding processes (account creation, equipment handover, access revocation)
Document common issues and solutions in a knowledge base
Assist with AWS cloud operations tasks (IAM user management, basic resource monitoring, S3 access)
Learn and grow into cloud infrastructure responsibilities over time
Requirements
2+ years experience in IT support or helpdesk role
Familiarity with Windows and macOS environments
Experience with user account management (Active Directory, Google Workspace, or similar)
Basic networking knowledge (Wi-Fi, VPN, TCP/IP)
Strong problem-solving and communication skills
Ability to prioritize and manage multiple requests
Eagerness to learn cloud technologies
Nice to Have
Experience with MDM solutions (Jamf, Intune)
Familiarity with ticketing systems (Jira, Zendesk, ServiceNow)
Basic scripting knowledge (PowerShell, Bash)
AWS exposure or certifications (Cloud Practitioner, Solutions Architect Associate)
Familiarity with infrastructure-as-code concepts