IT Support Specialist
Description
Job Description
We are looking for an IT Support Specialist to join our team. The role involves providing day-to-day IT support to employees, managing hardware and basic network infrastructure, and supporting both office and retail operations in Hong Kong and Mainland China.
Key Responsibilities
Provide IT support to staff, including handling enquiries, troubleshooting issues, and setting up desktops and laptops (Windows and Mac)
Create and maintain user accounts and permissions in Active Directory (AD)
Install, maintain, repair and replace computers, printers and peripheral devices; manage IT asset records
Maintain office network infrastructure, including LAN, switches and firewalls
Manage basic Windows/Linux servers and NAS (QNAP / Synology / TrueNAS), including backup and restore testing
Maintain VPN connectivity between Hong Kong and Shenzhen/Dongguan (e.g. OpenVPN)
Manage Cloudflare settings and support endpoint and account security
Provide on-site IT support at retail stores and event venues as required
Assist with requirement gathering and user support for ERP and internal systems
Leverage AI tools to improve work efficiency
Liaise with vendors and maintain IT documentation
Requirements
Associate degree or above in Information Technology or related discipline
2–4 years of IT support experience
Familiar with Windows, macOS, TCP/IP, DHCP and DNS
Hands-on experience with switch, firewall and VPN configuration
NAS experience is preferred
Good communication skills with the ability to explain technical issues clearly to non-technical users
Able to communicate in Cantonese and Mandarin; good written Chinese and English
Willing to perform occasional on-site support at retail stores and handle urgent issues
Preferred Qualifications
Experience with Hong Kong–Mainland China cross-border networking
Familiar with Cloudflare
Knowledge of ERP systems
Experience using AI tools / AI Agents / LLM
Relevant certifications (e.g. CCNA, MCSA, CompTIA)