IT Support Team Lead
Posted 2
views
Summary
A hands-on IT Support Team Lead working from the Spitalfields, East London office five days a week, leading a team of 4 Support Engineers and running day-to-day Service Desk operations, SLAs, escalations and team development. Core tech is enterprise networking: Wi-Fi, LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPNs, switches, routers and firewalls.
Salary: £45,000 - 55,000 per year Requirements: Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, routers, firewalls and wireless access points Team leadership experience Responsibilities: Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team…