L2- M365 & Windows Support Engineer

Required Qualifications

• Experience: 5 to 8 years of technical support experience in an enterprise or MSP environment with a focus on Microsoft 365 and Windows endpoint/server platforms.
• Technical Skills:
• Strong working knowledge of Microsoft 365 admin centers (Exchange Online, Teams, SharePoint Online, OneDrive)
• Hands-on experience with Windows Server administration, Intune/SCCM device management, and Windows Defender endpoint security
• Solid troubleshooting of identity issues (Microsoft Entra ID, MFA, conditional access) and Windows endpoint security fundamentals
• Communication: Clear and professional verbal and written communication skills.
• Ticket Management: Experience working within a ticketing system and adhering to SLAs.
• Team Player: Willingness to learn, collaborate with others, and grow within the team.

Preferred Qualifications

• Microsoft MS-102, MD-102, or MS-900 certification (or working toward it)
• Experience with PowerShell for M365/Windows administration and scripting
• Knowledge of hybrid identity environments and Active Directory synchronization (e.g., Entra Connect)
• Familiarity with change management and ITSM frameworks such as ITIL

Additional Information

• Must be able to work in a 24/7 environment with rotating shifts or on-call support schedule.
• Opportunities for professional growth through training and certification support
• Involvement in process improvement initiatives and team coordination activities
• Looking for candidates who can join in 30 days or less

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