Level 2 IT Support Role

Salary: $65,000 – $75,000 per year

Advanced Networks Group is a nationwide IT Support company to many and varied business environments. We are looking for a replacement staff member who is skilled in installation and configuration of our clients site requirements in a remote support role and onsite as needed. If you exceed these requirements then please do apply and advise such.

We have an opening for a Level 2 IT role in our organisation to:

• Manage the client requests, clear and quick sign offs to the billing team and ability to communicate clearly.

• In this role you will be dealing with IT requests and depending on skill sets assisting with our other areas in telephony, ISP and Telco job requests.

• as a Level 2 IT or higher support technician with appropriate experience for all requests that you feel can be the assigned technical skill.

Skills

• Ability to manage workflows and planning of maintenance schedules and project implementation from the senior engineering and sales team

• IT related qualification and or degree or at least 4 to 5 years in this role already

• Microsoft appropriate certifications for Modern Workplace or Azure status would be a major benefit

• Well versed in Windows and MAC workstations with server knowledge a bonus

• Must be able to handle Exchange or M365 setups

• Excellent written and oral communications and interpersonal skills

• Being aware of client outcomes and responding accordingly according to contract levels

• NZ drivers’ licence is required although it is mainly based at our Penrose office.

This is a job that would suit candidate who fits the skills requirements and would like to grow their IT experience in IT or varied fields. It would also suit an IT professional stepping back from a high-pressure front-line role. This job is a full-time position to the successful candidate.

Only applicants with NZ residency or citizenship should apply. Those with a valid skills shortage visa may apply but need to be aware of the requirements to offer jobs to the first categories in this paragraph.