Manager, Payments Platform.Injaz - TECH - CP - Payment Gateways.41.MIT

AVP - Payments Platform (LCY) will be responsible for end-to-end delivery, stability, and modernization of Mashreq’s Local Payments platforms across multiple countries.

This role will carry full delivery ownership across:

• Country IBG implementations and rollouts

• Local Payments platforms (Cheque Clearing, ACH, RTGS, GCC RTGS)

• Regulatory, change, and modernization initiatives

• Production, governance and resilience

The role requires strong technical depth in .NET-based systems and database architecture (DBA-level expertise) to enable informed decision-making, risk management, and effective vendor governance.

• Effectively manage the payments applications team and responsible for stability, monitoring and control, capacity management and incident management of the most critical applications of the bank.

• Manage a diversified team of professionals both onshore, offshore and outsourced who are responsible for critical applications delivery & support bank wide.

• Provide stable and effective solutions and services for all applications as applicable

• End to End Ownership of all the application deliveries in the stream

• Engage with specific Business Segments and ensure technology needs are adequately serviced

• Cost and quality management of technology changes by enforcing technology standards and procedures

• Drive and manage strategic vendors ensuring that Business value delivered in technology projects/URFs

• The position will directly or indirectly be responsible for infrastructure, security, audit, risk, incident & SLA management, architecture, human resources including engagement, budget financials & tracking, capacity planning, project delivery, vendor management & outsourcing related to the team.

• Focus on regulatory, control & audit requirements and manage all known risks related to team and systems that can impact security of data, system downtime, incidents etc.

• To identify and highlight best practices in support management through continuous assessment, process driven and implementing the thus optimizing resources (both onsite and offshore).

• Ensure the smooth everyday running of the support team ensuring that SLAs are met and that quality targets are achieved and consistently maintained.

• Responsible to Plan, execute and manage the employee engagement activities

• Cross border team management experience.

• Strong business orientation, domain knowledge to comprehend user requirements.

• Strong organizational, team building and leadership qualities.

• Strong Program management and people management skills.

• 14+ years of experience in payments application implementations and support.

• Graduate in Engineering/ Computer Science/ Management