MANUFACTURING CUSTOMER SERVICE REPRESENTATIVE

About us

Smalley is the global manufacturing leader of precision metal formed products – known for our Spirolox® retaining rings and Crest-to- Crest® wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery – supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

Why Smalley?

At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!

We Offer

• Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!

• Opportunities for career advancement and professional growth

• Ongoing learning and training and development opportunities

• Company and department led team-building activities and events

Responsibilities

• Provides accurate, valid and complete pricing and general order information by using the right methods/tools/processes and procedures

• Processes incoming purchase orders accurately and efficiently to includes accurate and thorough contract review including quality clauses, account setup and maintenance, coordinating wire procurement, quotations, checks & signs, and expedites, scheduling to provide accurate order acknowledgement dates, resolving order discrepancies before order processing as well as post order issues, keeping records of customer interactions and file documents for support of order processing

• Handles complaints, provides appropriate solutions and alternatives timely; follows up to ensure resolution

• Interacts and works closely with CSS teammates, CSRs, team leaders, supervisors and manager as well as interacts and consults with individuals from various other departments

• Effectively communicates with clarity and professionalism, ensuring that information is accurately conveyed and understood

• Builds sustainable relationships of trust through open and interactive communication with both internal and external customers

• Follows communication procedures, guidelines and policies

• Exhibits a high standard of integrity and dependability in all aspects of work, including conduct, attendance, appearance, and adherence to organizational policies

• Learns, follows, and upholds defined quality procedures, expectations, and standards to ensure maximum customer satisfaction and company efficiency