QUALITY ENGINEERING MANAGER
About us
Smalley is the global manufacturing leader of precision metal formed products – known for our Spirolox® retaining rings and Crest-to- Crest® wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery – supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.
Why Smalley?
At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!
We Offer
- Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!
- Opportunities for career advancement and professional growth
- Ongoing learning and training and development opportunities
- Company and department led team-building activities and events
Job Summary
We have an opening for a Quality Engineering Manager in our Quality Engineering Department! This individual will plan and direct activities concerned with development, application, and maintenance of quality standards for industrial processes, materials, and products. This individual will also be responsible for overseeing, leading, and the planning of Quality Control and Quality Assurance activities.
Responsibilities:
- Manages staff resources and organization structure to adequately align with and meet business objectives for new and existing customers
- Identifies areas to improve Quality Engineering Department processes and implement best practices
- Reviews and identifies areas to improve Inspection Department processes and implement best practices
- Maintains the Customer Issue Report
- Coordinates and monitors Returned Goods Authorization (RGA) process and status. Leads Material Review Board (MRB) including scheduled review of discrepant hold area
- Responsible for the Corrective Action System; this includes but is not limited to reporting cause, corrective action and verification of effectiveness and verifies information is complete and accurate
- Responsible for the Late Shipment System
- Gains a full understanding of the total work volume handled by the Quality Department (QC40 tickets, Late Shipments, RGAs, etc.) on a monthly, quarterly, and yearly basis
- Develops strategies for addressing unfavorable quality trends in order to reduce the quantity/frequency
- Maintains budgetary spending in the Quality Engineering Department
- Monitors and mentors Quality Engineering and Inspection leadership on spending in departments against approved and adjusted budgets
- Monitors Quality Engineering Phone Loop to verify ACD Phone System is properly staffed during business hours and reports results weekly with detailed information for any significant variance and plans for correcting any negative variance
- Reviews and suggests ideas for financial budgets for Quality Engineering department
- Leads, motivates and inspires all direct reports
- Monitors and reviews performance of direct reports, and provides prompt and objective coaching, mentoring and counseling
- Resolves performance, job satisfaction, and interpersonal issues, balancing employee and department needs.
- Develops on-boarding and training programs and guides creation of development plans
- Manages team including recruiting, developing and evaluating team members