Officer Tele-Calling Collection
Job description
Make outbound calls to customers regarding overdue payments to follow up on recovery of outstanding balances.
Communicate professionally with customers to negotiate and collect outstanding amounts.
Achieve monthly collection targets to support departmental performance goals and improve overall recovery rates.
Escalate complex or unresolved cases to the team leader to ensure proper handling and resolution of high-risk accounts.
Achieve monthly and quarterly collection targets to maximize total debt recovery.
Skills description
What will you need?
- Educational background: Bachelor’s degree in commerce or any related field.
- Experience: 0-1 years’ experience.
- Technical proficiency:
- Ownership
- Functional skills
- Ideas presentation and taking initiative
- Continuous learning
- Customer centricity
- Communication and negotiation skills
- Problem-solving
- Customer service