Senior Officer Field Visit Collection SME

Job description

• Conducts daily field visits to delinquent customers based on pre-planned routes to ensure direct follow-up and recovery actions focusing on SMEs customers.

• Negotiate payment plans and settlements directly with customers while maintaining a professional and mannered approach to maximize successful debt recovery.

• Locate customers who have changed their addresses or contact information to support effective account resolution.

• Document the outcome of each field visit accurately to ensure proper reporting and tracking of collection activities (e.g., "Promise to Pay", "Refusal to Pay", or "Address Vacant") in the collection system.

Skills description

What will you need?

• Educational background: Bachelor’s degree in commerce or any related field.

• Experience: 2-3 years’ experience.

• Technical proficiency:

• Ownership
• Functional skills
• Ideas presentation and taking initiative
• Continuous learning
• Customer centricity
• Communication and negotiation skills, problem-solving, customer service, teamwork, and target achievement