Operations Technician 24x7

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Operations Technician 24x7 to integrate our internal team, based in Lisbon.

Your responsibilities include:

• Experience working with ITSM tools:
  
• Creation and management of Incidents (INC) and Service Requests (RQ);Escalation management, including experience and the ability to coordinate multiple stakeholders throughout escalation processes;
  
• Ensuring first-line resolution of incidents related to infrastructure, networks, applications, and security, or escalating to second- and third-line support teams in accordance with Knowledge Base (KB) procedures.
  
• Experience with monitoring across multiple platforms and tools (Infrastructure, Network & Application Operating Center);
  
• Knowledge of Monitoring and Orchestration software;
  
• Diagnosis and resolution of connectivity incidents;
  
• Infrastructure monitoring and preventive maintenance;
  
• Configuration of switches, routers, and telecommunications equipment;
  
• Technical support for internal teams and customers;
  
• Technical documentation and maintenance of network records.
  
• 100% On-site (24x7 Shift Schedule).
  

• Degree or technical qualification in Networking, Telecommunications, Information Technology, or a related field;
  
• Previous experience in similar roles (preferred);
  
• Knowledge of networking protocols (TCP/IP, VLANs, Routing, and Switching);
  
• Knowledge of network equipment and solutions:
  
• Cisco (preferred);
  
• Nokia (preferred);
  
• Strong analytical and problem-solving skills;
  
• Team-oriented mindset and strong sense of responsibility.
  
• Provide your feedback on BizChat;
  
• Translate the next section tooAdd bullet points for clarity.
  

We value:

• ITIL (Information Technology Infrastructure Library) certification – Optional / Considered an asset;
  
• Technical certifications such as CCNA, Nokia NRS, or equivalent;
  
• Knowledge of network security principles and technologies;
  
• Experience in corporate environments and/or telecommunications operators;
  
• Strong communication skills and ability to work independently.
  

• Regular professional development;
  
• Certification paths resources;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Claranet: Make Modern Happen!