Relationship Manager Yes Premia

<div>Core ResponsibilitiesRelationship Management :</div><div>Manages the banking and investments relationship and is responsible for overall growth of Liabilities &amp; Investment business from branch/retail customers</div><div>Develops, manages, and expands customer relationships by providing service level which exceeds client expectations of most important customer segment</div><div>Identifies current and potential relationship with additional revenue potential and grow business volumes for larger share of customer wallet</div><div>Generating Incremental Business</div><div>Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc</div><div>Proactively sells the full range of consumer and commercial product to current and potential Relationships</div><div>Deepens existing relationships or acquires new customers to Increase CASA balance in allocated portfolio</div><div>Drives higher product and channel penetration to deepen mapped relationships and to increase customer relationship value with the bank</div><div>Customer Engagement:</div><div>Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values</div><div>Face to the client and First person Responsible for service and sales satisfaction of mapped clients</div><div>Investments</div><div>Analyses financial needs of the customers and offer appropriate product with utmost transparency</div><div>Drives revenue business to generate fee income through products like mutual funds, investments and insurance</div><div>Audit &amp; Compliance</div><div>Adheres to the Bank’s policy on acquisition/BSA/KYC etc as well as compliance requirements of regulatory authorities (RBI/SEBI/AMFI/IRDA, etc)</div><div>Self-Management Responsibilities Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.&nbsp;</div><div>Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.</div><div>Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.</div><div>Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.</div><div>Risk and Internal Control ResponsibilitiesFollows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.</div><div>Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.</div><div><br></div><div>SECTION IV: KEY INTERACTIONS</div><div>Key Internal InteractionsPurpose of Interaction</div><div>Channel PartnersCoordinate with product and programs teams to drive channel activities and initiatives</div><div>Other Unit RM’s Connect with Business Banking RM’s, ADM, RBDL, PSM to maximize leads and generate cross sell opportunities</div><div>Liase with key stakeholders eg YSB, HCM, FCU to execute organizational mandates</div><div>Solicit support as required to close key job deliverables</div><div>Key External InteractionsPurpose of Interaction</div><div>Prospective YBL CustomersPresent the organization in a professional and positive manner to generate interest and capture mindshare</div><div>Existing YBL CusotmersSeek to engage and identify opportunities to increase the overall wallet share</div><div><br></div><div>SECTION V: KNOWLEDGE &amp; EXPERIENCE</div><div>KNOWLEDGE</div><div>Minimum QualificationsBachelor’s degree&nbsp;</div><div>Master’s degree is preferred</div><div>Professional CertificationsAMFI/NCFM/NISM/IRDA/JAIIB/CAIIB &amp; such relevant certifications will be an added advantage.</div><div>Language SkillsWritten and spoken English is essential</div><div>EXPERIENCE</div><div>Years of ExperienceA minimum of 2 years of relevant experience with at least 1 year in a similar role</div><div>Nature of&nbsp;</div><div>ExperiencePrior experience in BFSI Sector</div><div><br></div>