Relationship Manager Yes Premia
Posted Updated
Description
<div>Core </div><div>Responsibilities</div><div>Relationship Management :</div><div> Manages the banking and investments relationship and is responsible for overall growth of Liabilities </div><div>& Investment business from branch/retail customers</div><div> Develops, manages, and expands customer relationships by providing service level which exceeds </div><div>client expectations of most important customer segment</div><div> Identifies current and potential relationship with additional revenue potential and grow business </div><div>volumes for larger share of customer wallet</div><div>Generating Incremental Business</div><div> Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc</div><div> Proactively sells the full range of consumer and commercial product to current and potential </div><div>Relationships</div><div> Deepens existing relationships or acquires new customers to Increase CASA balance in allocated </div><div>portfolio</div><div> Drives higher product and channel penetration to deepen mapped relationships and to increase </div><div>customer relationship value with the bank</div><div>Customer Engagement:</div><div> Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the </div><div>desired relationship values</div><div> Face to the client and First person Responsible for service and sales satisfaction of mapped clients</div><div>Investments</div><div> Analyses financial needs of the customers and offer appropriate product with utmost transparency</div><div> Drives revenue business to generate fee income through products like mutual funds, investments and </div><div>insurance</div><div>Audit & Compliance</div><div> Adheres to the Bank’s policy on acquisition/BSA/KYC etc as well as compliance requirements of </div><div>regulatory authorities (RBI/SEBI/AMFI/IRDA, etc)</div><div>SelfManagement </div><div>Responsibilities </div><div> Defines performance goals at the start of the year in discussion with the reporting manager and </div><div>ensures that the goals are monitored and achieved during the course of the year. </div><div> Takes ownership of his/her own learning agenda by identifying development needs in consultation </div><div>with the reporting manager and working towards bridging the gaps through various means which </div><div>go beyond just training.</div><div> Understands the competencies relevant to his/her role, and works towards displaying as well as </div><div>developing these effectively.</div><div> Keeps abreast of relevant professional/industry developments, new techniques and current issues </div><div>through continued education and professional networks.</div><div>Risk and </div><div>Internal Control </div><div>Responsibilities</div><div> Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, </div><div>reputational and audit risks as instructed by the departmental manager.</div><div> Executes the established internal control systems and compiles relevant information for departmental </div><div>audits, as necessary.</div><div>SECTION IV: KEY INTERACTIONS</div><div>Key Internal </div><div>Interactions Purpose of Interaction</div><div>Channel Partners Coordinate with product and programs teams to drive channel activities and initiatives</div><div>Other Unit RM’s Connect with Business Banking RM’s, ADM, RBDL, PSM to maximize leads and generate cross sell </div><div>opportunities</div><div> Liase with key stakeholders eg YSB, HCM, FCU to execute organizational mandates</div><div> Solicit support as required to close key job deliverables</div><div>Key External </div><div>Interactions Purpose of Interaction</div><div>Prospective YBL </div><div>Customers</div><div> Present the organization in a professional and positive manner to generate interest and capture </div><div>mindshare</div><div>Existing YBL </div><div>Cusotmers Seek to engage and identify opportunities to increase the overall wallet share</div><div>SECTION V: KNOWLEDGE & EXPERIENCE</div><div>KNOWLEDGE</div><div>Minimum </div><div>Qualifications</div><div> Bachelor’s degree </div><div> Master’s degree is preferred</div><div>Professional </div><div>Certifications</div><div> AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added </div><div>advantage.</div><div>Language Skills Written and spoken English is essential</div><div>EXPERIENCE</div><div>Years of </div><div>Experience A minimum of 2 years of relevant experience with at least 1 year in a similar role</div><div>Nature of </div><div>Experience Prior experience in BFSI Sector</div>