RESIDENCE IT SUPPORT (SHAH ALAM, SELANGOR)
Summary
Contract resident IT support embedded at a client's office in Shah Alam: maintaining and troubleshooting computer hardware, software and networks, providing end-user computing support, tracking assets and reporting, plus user training. 1-year contract, Mon-Fri 8:30am-5:30pm, RM2,000-3,000/month.
Salary: RM 2,000 – RM 3,000 per month
We are seeking a skilled Contract Resident IT Support to provide on-site technical assistance to our client's office located in Shah Alam, Selangor. The successful candidate will be responsible for maintaining and supporting IT systems, resolving technical issues, and ensuring the smooth operation of computer hardware, software, and networks.
Key Responsibilities:
Hardware Support
(i) Diagnose and resolve hardware issues;
(ii) Install and configure hardware components,
(iii) Perform routine maintenance and preventive checks;
(iv) Carry out hardware upgrades and replacements as necessary;
(v) Conduct performance tuning and optimization;
(vi) Process warranty claims for hardware failures covered under warranty.
Configuration Support
(i) Provide End User Computing (EUC) support;
(ii) Perform proactive maintenance of IT infrastructure;
(iii) Manage and troubleshoot network issues.
Other Support
(i) Maintain the Asset Management Record;
(ii) Prepare monthly case tracking reports;
(iii) Assist with multi-vendor support coordination;
(iv) Conduct user training and education.
Escalation
Report any unresolved issues to the Technical Manager
Location and Contract Details:
Location: Shah Alam, Selangor
1 year contract basis
Working Hours: Monday to Friday, 8:30 am to 5:30 pm