IT Executive

Salary: RM 2,800 – RM 3,600 per month

Key Selling Points

• Support IT systems and applications in a healthcare environment.

• Gain hands-on exposure to HIS, infrastructure and system implementation.

• Work closely with clinical and operational teams.

Job Responsibilities

• Provide Level 1 and Level 2 technical and application support.

• Troubleshoot HIS incidents and user issues to minimise operational disruption.

• Diagnose and resolve issues involving desktops, laptops, printers and other IT equipment.

• Support Windows, Microsoft 365, user accounts, passwords and access permissions.

• Create, modify and manage user accounts and access rights for business applications.

• Assist with network connectivity, Wi-Fi, firewall, VPN and general IT infrastructure troubleshooting.

• Coordinate with HIS, infrastructure and other IT vendors for issue escalation and resolution.

• Monitor incidents and service requests to ensure timely closure within agreed service-level agreements (SLAs).

• Support system implementation, testing, user acceptance testing (UAT), deployment and end-user training.

• Maintain IT asset inventories, system documentation and support records.

• Provide onsite and remote support across healthcare facilities when required.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science or a related field.

• Preferably 2–5 years of experience in IT technical or application support.

• Strong hands-on technical troubleshooting skills are essential.

• Experience in HIS or healthcare application support is highly preferred.

• Practical knowledge of Windows, Microsoft 365, networking and end-user support.

• Good understanding of incident management and IT support processes.

• Able to communicate effectively with clinical, operational and non-technical users.

• Proactive, responsible and able to work independently.

• Willing to provide support across healthcare facilities when required.