SAP SuccessFactors Tester and Support
Summary
Tester and support analyst performing user acceptance testing, deployment validation, and defect tracking for SAP SuccessFactors, ServiceNow, and WalkMe in support of outsourced HR processes. Day to day: executing test cases, recording results in HPALM, and configuring WalkMe content.
Salary: ₱45,000 – ₱60,000 per month
Responsibilities:
Responsible for completing activities and cases within one of these areas within Support & Testing: User Acceptance Testing, Deployment check and Impacts and Review and Sign Off (Peer Checking)
Perform User Acceptance Testing (UAT) in SAP, Success Factor and Service Now Case Management to validate system enhancements, configurations, and new functionalities.
Responsible for managing and executing highly critical/priority and complex support and testing transactions/activities
Coordinate with DevOps teams to identify, track, and resolve system defects and issues.
Conduct deployment readiness and post-deployment validation checks to ensure successful releases
Undertaking User acceptance, Controls testing, Process testing for any changes that are undertaken for Outsourced HR Processes.
Perform country statutory updates and system change communications, walk me configuration and maintaining knowledge for payroll calculations.
Run various Test cases on prescribed changes by the client Technology or change management team.
Determine if assigned scenarios pass or fail and record findings on the HPALM
Provide detailed description of scenarios that failed
Attend scheduled test stand-up meetings for highlighting risks & issues and any help that is required to complete all assigned scenarios
May suggest additional test scenario to be added to the Scenario tracking document
Test / Retest all assigned scenarios
Process workflow redelegations in SuccessFactors.
Configure and maintain WalkMe content
Qualifications:
Bachelor’s Degree in Information Technology, Computer Science, Human Resources, Business Administration, or a related field.
Must have 2+ years of experience supporting SAP, SuccessFactors applications, Service Now Case Management and HR systems.
Knowledge of User Acceptance Testing (UAT), defect management, and deployment validation processes.
Experience coordinating with DevOps, technical, and business teams to resolve system issues.
Hands-on experience configuring WalkMe solutions, including ShoutOuts, SmartTips, Smart Walk-Thrus, Launchers, and Shuttles.
Strong analytical, problem-solving, and troubleshooting skills.
Good communication and stakeholder management skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Experience with HR technology implementations, enhancements, or system support is an advantage.
