Senior Manager - Contact Center Sales

Job Description:

Senior Manager Contact Center Sales (Inside Sales)

Location: Thane West, Mumbai

Working Days: Saturday & Sunday Mandatory | 1 Rotational Week Off

Shift: Day Shift

Experience: 4-9 Years (Strictly)

Industry Preference: Consumer Internet / Subscription Services

Team Size: 30-40 Members (Sales Advisors & Team Leaders)

About the Role:

Staffanchor is hiring on behalf of a high-growth client in the Consumer Internet and Subscription Services space for a Senior Manager Contact Center Sales role based in Thane West.

We are looking for a highly driven sales leader with a strong background in contact center operations and inside sales management. The ideal candidate will have a proven track record of leading large sales teams, driving revenue performance, optimizing contact center metrics, and building a high-performance culture.

This role requires hands-on leadership, operational excellence, and deep understanding of contact center sales processes, CRM systems, dialers, and productivity metrics.

Key Responsibilities:

- Lead, coach, and manage a team of 3040 sales professionals, including Team Leaders and Sales Advisors.

- Drive revenue, conversions, productivity, and overall sales performance across the contact center.

- Monitor and improve key sales and operational metrics including:

1. Talk Time

2. Average Handle Time (AHT)

3. Calls Made

4. Conversion Rates

5. Agent Productivity

6. Lead Utilization

7. Revenue Achievement

- Ensure effective usage and optimization of CRM and dialer platforms.

- Develop performance management frameworks, scorecards, and action plans to improve team output.

- Conduct regular reviews, coaching sessions, and performance interventions to enhance agent effectiveness.

- Partner with cross-functional teams to improve customer acquisition and sales funnel efficiency.

- Analyze sales trends, identify performance gaps, and implement corrective measures.

- Build a strong culture of accountability, ownership, and continuous improvement.

- Ensure adherence to process, compliance, and quality standards.

Must-Have Requirements:

- 4-9 years of experience in Contact Center Sales / Inside Sales leadership roles.

- Experience managing teams of 30+ sales agents and Team Leaders.

- Strong understanding of:

1. Talk Time

2. AHT (Average Handle Time)

3. Calls Made

4. Dialer Management

5. CRM Platforms

6. Contact Center Productivity Metrics

- Proven experience in driving sales targets and revenue outcomes through tele-sales teams.

- Strong analytical and people management capabilities.

- Excellent stakeholder management and communication skills.

- Ability to thrive in a fast-paced, target-driven environment.

Preferred Background:

- Experience in Consumer Internet, Subscription Services, EdTech, FinTech, D2C, Internet-first businesses, or high-volume inside sales environments.

- Exposure to scaling sales teams and managing high-growth operations.

- Data-driven approach to performance management and business decision-making.

What Success Looks Like:

- Consistent achievement and overachievement of sales targets.

- Improved team productivity and conversion metrics.

- Strong leadership bench strength and reduced attrition.

- High-performing, engaged, and accountable sales teams.

- Effective utilization of CRM, dialer, and contact center systems to maximize business outcomes.

If you are a sales-focused contact center leader with a passion for building high-performing teams and delivering measurable business impact, we would love to connect with you.