Senior Payroll-HRIS Application Support and Product Specialist - Jakarta
Summary
Senior customer success and product specialist supporting Benemica's payroll and HRIS software: handles implementation, data and system migration, client training, bug analysis and testing, and customer relationship management. Requires passing Indonesian payroll/BPJS compliance tests; tax knowledge preferred.
Salary: Rp 9.000.000 – Rp 13.500.000 per month
About the role
Senior Customer Success and Product Specialist role focused on payroll and HRIS software implementation, support, and customer relationship management.
Key responsibilities
Conduct data analysis related to Payroll Software and HRIS implementation
Provide assistance and support in data migration, system migration, and reconciliation of salary and tax data
Conduct training for Benemica service users
Handle customer inquiries, requests, questions, and issues
Assist client during payroll process as needed
Analyze and simulate bugs and issues encountered
Coordinate with relevant teams to resolve issues according to service standards
Verify correction results and conduct software testing
Communicate workarounds and software fixes to clients
Analyze product and process for improvement
Create proper documentation
Provide guidance and mentoring to junior staff
About you
Bachelor's degree in Information Technology, Computer Science, Information Systems, Tax Management, or Communication
Service excellence mindset, solution-oriented, detail-oriented, responsible, and strong communication skills
Fresh graduates welcome; experience in tax consulting, payroll, application support, and understanding of payroll and HRIS business processes preferred
Mastery of Indonesian Income Tax (PPh21/PPh26) preferred
Pass knowledge test and BPJS and payroll calculation test for Indonesia compliance
Honest and reliable
Comfortable communicating via call or video call
Confident and proactive
Willing to travel to client locations when needed
Able to communicate with clients and new contacts to provide information, assistance, and customer relationship support
English language proficiency preferred
About us
Benemica is a technology service provider with a vision to be a reliable, trustworthy, and fit-for-purpose application service provider in Indonesia.