Senior Sales Operations Manager

About the Role

At NetBox Labs, we're building the future of network automation. Our products power network and infrastructure management for thousands of organizations, from fast-growing startups to global Fortune 500 enterprises.

We’re hiring a Sr. Sales Operations Manager to help drive operational rigor, visibility, and execution across our global sales organization. This role will partner closely with Sales leadership to improve how we manage pipeline, forecasting, territories, account coverage, rep productivity, and overall sales performance. You’ll help establish scalable sales processes, translate data into actionable insights, and give sales leaders the visibility they need to identify gaps and improve execution. This role will also work closely with the Revenue Operations Managers on HubSpot administration, GTM systems architecture, and the integration stack.

This is a highly analytical and hands-on role for someone who can translate sales data into actionable insights, build scalable operating processes, and help sales leaders identify and address gaps in execution. You’ll play a key role in establishing the operational foundation and cadence needed to support a growing sales organization.

What you'll do

• Partner with Sales leadership and Revenue Operations Managers to manage and continuously improve forecasting, pipeline management, and sales operating cadences.

• Build and maintain reporting that provides visibility into pipeline coverage, conversion, sales productivity, attainment, deal progression, and forecast accuracy.

• Analyze sales performance to identify trends, risks, bottlenecks, and opportunities to improve execution.

• Support territory design, account segmentation, capacity planning, and account ownership processes.

• Partner with Sales leadership on quarterly and annual planning, including targets, coverage models, and resource allocation.

• Drive consistent sales processes and stage management across the organization, including opportunity hygiene and pipeline inspection.

• Develop dashboards, scorecards, and analyses that enable sales leaders to make faster, data-driven decisions.

• Partner with Finance and Revenue Operations on quota, headcount, productivity, and performance analysis.

• Support the operational rollout of new sales processes, programs, and initiatives.

• Identify opportunities to simplify seller workflows and improve rep productivity through process, automation, and technology.

• Partner with Enablement to translate process changes and operational insights into seller training and adoption.

• Maintain documentation for sales processes, rules of engagement, territory structures, and operating cadences.

• Serve as a trusted operational partner to Sales leadership and frontline managers.

What you'll bring

• 4+ years in Sales Operations, Revenue Operations, or GTM Strategy & Operations at a B2B SaaS company, including time at sub-$50M ARR where you built the process rather than inherited it

• Owned the forecast and pipeline motion end to end, including territory and quota design, coverage modeling, and rep productivity analysis

• Strong understanding of SaaS sales metrics, pipeline dynamics, conversion, coverage, and rep productivity.

• Deep hands-on HubSpot and Salesforce including the ability to pull, model, and QA your own data without waiting on analytics

• Built the reporting layer that sales leadership and the CFO actually run the business on, not dashboards that go unopened

• Partnered directly with a CRO or VP Sales as a thought partner, and with frontline managers as a coach on their own numbers

• Used AI and automation to remove manual work from the seller's day, with a specific example you can walk through

Our stack

• CRM & Revenue Operations: HubSpot

• Sales Intelligence & Prospecting:

• Meeting Intelligence: Fathom

About NetBox Labs:

NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.

NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.

NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

Our culture and values:

• We own and solve problems with high attention to detail.

• Our open source contributors, users, customers & team are all part of our community. When our community wins, we win.

• We prioritize simplicity and think twice before adding complexity

• Clear communication helps keep our team aligned and collaborating smoothly.

NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.