Service Desk Analyst
Summary
Provides first- and second-tier technical support to internal employees, troubleshooting applications and systems, resolving issues, and handling administrative tasks.
Description The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees issues/requests, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Excellent communication and interpersonal skills combined with technical skills…