Service Desk Coordinator
Posted Updated
Summary
An on-site (5 days/week, permanent) IT Service Desk Coordinator in Hertford who takes over tickets from remote helpdesk support when a field engineer is needed, verifying that sufficient remote resolution has been attempted before dispatching field engineers.
Service Desk Coordinator Our client is urgently looking for an experienced Service Desk Coordinator/IT Field Scheduling Coordinator to join their team based in Hertford, on a permanent basis. Please note, the role is on-site 5 days per week. Forming part of a wider team, you will pick up from the remote support provided by the helpdesk, at the point that a field engineer is deemed to be required. Once up to speed, you will be able to ensure that sufficient attempt has been made to resolve the i…