Service Desk Engineer
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Summary
Provides first-line IT support to end-users in Bengaluru, troubleshooting laptop, desktop, and printer issues by phone, email, or in person, and handling Active Directory accounts, Outlook setup, and Windows maintenance. Requires 1-5 years of helpdesk experience and a B.Tech in Computers.
Roles and Responsibilities
- Provide technical support to end-users through phone, email, or in-person visits for hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot and resolve technical problems using various tools such as antivirus software, backup solutions, firewalls, etc.
- Configure new user accounts on Active Directory and set up Outlook configurations for employees.
- Perform routine maintenance tasks like disk space monitoring, memory checks, and Windows updates to ensure optimal system performance.
- Collaborate with vendors to resolve complex technical issues that require escalation.
Desired Candidate Profile
- 1-5 years of experience in IT Service Desk or Technical Helpdesk environment.
- B.Tech (Computers) degree required; relevant certifications preferred (e.g., CompTIA A+).
- Strong knowledge of desktop support principles including hardware troubleshooting and software installation/configuration.