ServiceNow - IT Service Management.

NOW Assist Architect

Role Summary: Responsible for delivery of NOW Assist Architect capabilities within the Diageo NOW Assist transformation program.

Key Responsibilities

• Lead overall NOW Assist and Virtual Agent solution architecture
• Define use case design standards, governance and delivery roadmap
• Work with customer stakeholders to translate business requirements into ServiceNow Al capabilities
• Drive architecture for GenAI, NLU, Al Search, Virtual Agent and Integrations
• Review solution design, security, scalability and platform best practices

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Required Skills & Experience

12+ years ServiceNow experience

• Hands-on NOW Assist, Virtual Agent, ITSM Pro Plus, Al capabilities
• Strong enterprise architecture and stakeholder management skills

Experience leading large ServiceNow transformation programs