ServiceNow ITOM & ITAM Architect

Job Summary:

We are seeking a highly experienced ServiceNow ITOM and ITAM Architect to design, implement, and optimize ServiceNow IT Operations Management (ITOM) and IT Asset Management (ITAM) solutions. This role will be responsible for architecting scalable ITOM solutions, integrating with CMDB, and ensuring alignment with ITSM, ITAM, and security operations. The ideal candidate will have deep expertise in ServiceNow Discovery, Service Mapping, Event Management, CSDM and AIOps, as well as experience working in complex enterprise environments

Roles and Responsibilities :

• ITOM Solution Architecture & Implementation
  
• ITAM Solution Architecture & Implementation
  
• CMDB & Service Mapping
  
• Event Management & Monitoring
  
• Collaborate with ITSM, ITAM, SecOps, DevOps, and Cloud teams to ensure seamless ITOM integration
  
• Engage with senior leadership, business owners, and technical teams to drive ITOM adoption
  
• Define the Now Assist adoption roadmap for ITOM and ITAM, identifying high-value AI use cases and sequencing enablement across environments
  
• Implement Now Assist for ITOM capabilities, including AI-generated incident and alert summarisation, alert grouping insights, and guided remediation recommendations
  

Job Requirements :

• 12+ years of hands-on experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration, AIOps)
  
• Deep knowledge of CMDB architecture, CSDM 4.0, and Service Graph Connectors
  
• Experience integrating ServiceNow with cloud platforms (AWS, Azure, GCP) and monitoring tools (e.g., Splunk, SolarWinds)
  

• Strong understanding of ITIL 4, ITSM, SIAM, and ITOM best practices

• Proficiency in JavaScript, REST API, PowerShell, and automation frameworks
  

• Experience with ServiceNow MID Server architecture and secure credential management