ServiceNow Technical Architect

Job Title: ServiceNow Technical Architect
Location: New South Wales (NSW), Australia
Experience: 10+ Years
Job Type: Permanent

Job Summary
We are seeking an experienced ServiceNow Technical Architect with 10+ years of experience to lead the design, architecture, and implementation of enterprise-grade ServiceNow solutions. The ideal candidate will have strong technical expertise across IT Operations Management (ITOM), IT Asset Management (ITAM), and HR Service Delivery (HRSD).
The successful candidate will be responsible for defining technical architecture, providing technical leadership, ensuring platform scalability, and delivering solutions aligned with business requirements and enterprise architecture standards.

Key Responsibilities

• Solution Architecture: Design and develop scalable, secure, and sustainable ServiceNow solutions aligned with business and technical requirements.
• Technical Leadership: Lead technical design discussions, provide architectural guidance, and establish best practices for ServiceNow development and implementation.
• IT Operations Management (ITOM): Architect solutions for service visibility, infrastructure discovery, service mapping, event management, and operational monitoring.
• IT Asset Management (ITAM): Design and implement IT asset lifecycle management solutions, including hardware and software asset management, asset tracking, and license compliance.
• HR Service Delivery (HRSD): Architect and implement HRSD solutions, including employee workflows, HR case management, employee service experiences, and HR process automation.
• Platform Customization: Provide technical oversight for ServiceNow configurations, scripting, integrations, workflows, and custom application development.
• Integration Management: Design integrations between ServiceNow and enterprise systems using REST/SOAP APIs, Integration Hub, and other appropriate integration technologies.
• Platform Governance: Ensure adherence to ServiceNow development standards, security policies, performance requirements, and architectural best practices.
• Stakeholder Engagement: Collaborate with business stakeholders, product owners, functional consultants, developers, and enterprise architects to translate requirements into technical solutions.
• Technical Documentation: Develop and maintain architecture diagrams, technical design documents, integration specifications, and implementation guidelines.
• Quality Assurance: Review technical deliverables, oversee code quality, troubleshoot complex technical issues, and support testing and deployment activities.
• Continuous Improvement: Identify opportunities to optimize the ServiceNow platform, automate business processes, and improve operational efficiency.

Mandatory Skills and Experience

• 10+ years of overall IT experience, with substantial hands-on experience in ServiceNow.
• Proven experience working as a ServiceNow Technical Architect, Solution Architect, or in a comparable senior technical role.
• Strong expertise in ServiceNow ITOM, ITAM, and HRSD.
• Experience designing and implementing enterprise-scale ServiceNow solutions.
• Strong understanding of the ServiceNow platform architecture, application development framework, and configuration capabilities.
• Experience with ServiceNow scripting, including JavaScript, Business Rules, Script Includes, Client Scripts, and related platform components.
• Strong knowledge of ServiceNow integrations, including REST APIs, SOAP APIs, and Integration Hub.
• Experience with ServiceNow workflows, Flow Designer, automation, and platform customization.
• Understanding of CMDB architecture, data models, configuration management, and service relationships.
• Experience with technical design reviews, solution governance, and implementation best practices.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Relevant ServiceNow Certified Implementation Specialist (CIS) certifications in ITOM, IT Asset Management, and/or HR Service Delivery.
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA), where applicable.
• Experience working on large-scale ServiceNow transformation or enterprise implementation projects.
• Experience in Agile delivery environments and cross-functional technical teams.