Spanish-Speaking Customer Support Advisor – Fintech & Payment Solutions - Lisbon
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Personalbüro U. Herrmann Spanish-Speaking Customer Support Advisor – Fintech & Payment Solutions - Lisbon
Description
Contact: ---@---
Start: 14/12
In this role, you will be the first point of contact for business customers using digital payment systems, card readers, and payment management applications. You will assist merchants with account setup, technical troubleshooting, transactions, and product-related enquiries through phone, email, and chat.
This is an excellent opportunity for Spanish speakers interested in financial technology, digital payments, and customer service. The position is fully on-site in Lisbon, Portugal, with accommodation options available for eligible candidates relocating from abroad or other regions of Portugal.
Your Role
Provide customer support in Spanish via phone, email, and chat
Assist business customers with account registration and onboarding
Support merchants with setting up and using digital payment solutions
Troubleshoot technical issues involving payment applications, card readers, and accessories
Assist customers with product orders and delivery-related enquiries
Provide information about financial transactions, deposits, and activity reports
Guide users through payment processing and account management functionalities
Identify customer needs and recommend appropriate products and solutions
Promote additional services and products through upselling when relevant
Handle customer complaints and resolve technical or financial enquiries professionally
Escalate complex cases to the appropriate departments when necessary
Maintain accurate records of customer interactions and support requests
Ensure compliance with internal procedures and customer service quality standards
Your Qualifications
Native or near-native level of Spanish, both written and spoken
Good command of English for training and internal communication
Strong communication skills and a customer-oriented mindset
Interest in financial technology, digital payments, and e-commerce
Good technical aptitude and problem-solving abilities
Comfortable using computers, mobile applications, and digital platforms
Ability to explain technical information clearly and effectively
Professional, patient, and solution-oriented approach to customer enquiries
Good organisational skills and attention to detail
Sales-oriented mindset and ability to identify upselling opportunities
Previous experience in customer service, technical support, or contact centres will be considered an advantage
Experience with payment systems, point-of-sale devices, or financial services is an advantage
Availability to work rotating shifts, including weekends
Availability to work fully on-site in Lisbon, Portugal
The Offer
Fully on-site position in Lisbon, Portugal, in the Parque das Nações area
Full-time employment, 40 hours per week
Rotating shifts from Monday to Sunday, between 15:00 and 00:00
Ten working days of initial training, eight hours per day
Training compensation upon successful completion
Initial employment contract with an expected duration of 12 months
Permanent employment relationship after two years of continued employment
One-month probationary period
Meal allowance provided through a prepaid meal card
Holiday and Christmas allowances paid in monthly instalments
22 working days of annual leave
Health insurance from the first day of the employment contract
Accommodation option in a furnished company-rented apartment for eligible candidates living more than 100 km from the workplace, subject to availability and conditions
Compensatory time off for working on Portuguese public holidays, according to project conditions
Start: 14/12
In this role, you will be the first point of contact for business customers using digital payment systems, card readers, and payment management applications. You will assist merchants with account setup, technical troubleshooting, transactions, and product-related enquiries through phone, email, and chat.
This is an excellent opportunity for Spanish speakers interested in financial technology, digital payments, and customer service. The position is fully on-site in Lisbon, Portugal, with accommodation options available for eligible candidates relocating from abroad or other regions of Portugal.
Your Role
Provide customer support in Spanish via phone, email, and chat
Assist business customers with account registration and onboarding
Support merchants with setting up and using digital payment solutions
Troubleshoot technical issues involving payment applications, card readers, and accessories
Assist customers with product orders and delivery-related enquiries
Provide information about financial transactions, deposits, and activity reports
Guide users through payment processing and account management functionalities
Identify customer needs and recommend appropriate products and solutions
Promote additional services and products through upselling when relevant
Handle customer complaints and resolve technical or financial enquiries professionally
Escalate complex cases to the appropriate departments when necessary
Maintain accurate records of customer interactions and support requests
Ensure compliance with internal procedures and customer service quality standards
Your Qualifications
Native or near-native level of Spanish, both written and spoken
Good command of English for training and internal communication
Strong communication skills and a customer-oriented mindset
Interest in financial technology, digital payments, and e-commerce
Good technical aptitude and problem-solving abilities
Comfortable using computers, mobile applications, and digital platforms
Ability to explain technical information clearly and effectively
Professional, patient, and solution-oriented approach to customer enquiries
Good organisational skills and attention to detail
Sales-oriented mindset and ability to identify upselling opportunities
Previous experience in customer service, technical support, or contact centres will be considered an advantage
Experience with payment systems, point-of-sale devices, or financial services is an advantage
Availability to work rotating shifts, including weekends
Availability to work fully on-site in Lisbon, Portugal
The Offer
Fully on-site position in Lisbon, Portugal, in the Parque das Nações area
Full-time employment, 40 hours per week
Rotating shifts from Monday to Sunday, between 15:00 and 00:00
Ten working days of initial training, eight hours per day
Training compensation upon successful completion
Initial employment contract with an expected duration of 12 months
Permanent employment relationship after two years of continued employment
One-month probationary period
Meal allowance provided through a prepaid meal card
Holiday and Christmas allowances paid in monthly instalments
22 working days of annual leave
Health insurance from the first day of the employment contract
Accommodation option in a furnished company-rented apartment for eligible candidates living more than 100 km from the workplace, subject to availability and conditions
Compensatory time off for working on Portuguese public holidays, according to project conditions