Starszy Specjalista/CX Senior Specialist (German)

Responsibilities:

• Preparing, creating, and following up on RFQ offers in CRM, including data entry and item registration
• Performing volume and technical checks of customer inquiries in cooperation with internal stakeholders (VAM, CTS)
• Supporting the Account Manager in pricing processes and offer finalization
• Verifying consistency between orders and CRM data using SAP
• Managing order follow-up processes, including retro-billing and impact analysis
• Maintaining accurate customer data and managing contracts in SAP
• Registering and handling customer claims in the system
• Monitoring payment status and supporting credit and collection activities (advance payments, proformas, payment delays)
• Cooperating with internal stakeholders to support daily operational activities
• Preparing and managing logistics and customer documentation
• Ensuring high-quality standards and compliance with internal procedures and policies
• Documenting processes and supporting knowledge transfer and training

Requirements:

• Experience in customer service, order management, supply chain, or a related field
• Very good command of German and English
• Strong communication skills and customer-oriented mindset
• Good knowledge of SAP, CRM systems, and MS Office (nice to have)
• Ability to work independently and collaboratively in a team
• Strong organizational skills and attention to detail
• Problem-solving attitude and ability to manage multiple tasks
• Continuous improvement mindset and willingness to develop new skills
• Commitment to quality standards and compliance procedures