Student Management Support Officer (SMSO)-Sengkang

Key Responsibilities

• Area Supervision & Walkabouts: Perform proactive area supervision and walkabouts during scheduled school hours (including void decks and immediate playgrounds nearby) to manage student behavior and ensure safety.
• Disciplinary Support & Case Management: Assemble, guide, and supervise students during assigned consequences (e.g., detention, reflection sessions, and restorative community service) to maintain an orderly and meaningful learning environment.
• Incident Investigation Assistance: Assist key school personnel with incident management by conducting preliminary student interviews, compiling relevant statements, and retrieving CCTV footage for investigation.
• Data Entry & Follow-up tracking: Maintain proper administration by entering weekly student late-coming, discipline records, and behavioral metrics into the Student Development Team (SDT) tracking system.
• Event & Programme Facilitation: Facilitate school events and student development programs, including monitoring attendance and supervising after-school activities run by external vendors.
• Professional Boundaries: Maintain firm professional boundaries while adopting a deeply supportive, restorative, and mentoring approach in all student interactions.

Working Hours

• Mondays to Fridays: 7:30 AM to 4:30 PM (Inclusive of a 1-hour lunch break).
• Weekends & Public Holidays: Off (Service is not required on Saturdays, Sundays, gazetted public holidays, and specific school holidays).

Job Requirements

Academic Qualifications

• At least 5 ‘N’ level passes with at least a Grade B in English OR 3 ‘O’ level passes with at least a Grade C in English.

Experience

• Minimum 5 years of relevant working experience as a youth worker, or working directly with children/youths in the social service sector.
• Alternative: Former police officers with the Singapore Police Force (SPF) are highly welcome and eligible to apply.

Required Skills

• Excellent interpersonal and communication skills to engage and relate strongly with students, especially those facing behavioral challenges.
• Competence in basic office productivity software (Microsoft Word and Microsoft PowerPoint).
• Working knowledge of Microsoft Excel for systematic data entry and generating discipline trend reports.
• Added Advantage: Basic knowledge of video-making and video production editing.