System Analyst – AI & Video Analytics - J13308

Salary: $35,000 – $45,000 per month

About the role

You will join the Customer Analytics team to drive the implementation and growth of a specialized Video Analytics Platform. You will support the Project Manager in delivering complex IT solutions on time and within budget, conduct user requirement studies, execute system analysis, and design application architectures. You will act as the primary technical bridge, managing vendors, contractors, and business partners to ensure quality delivery, explore new AI/Video Analytics initiatives to support business growth and improve passenger engagement, and lead the support and maintenance of the analytics platform, including overseeing non-office hour system changes with vendors.

Key responsibilities

• Support the Project Manager in delivering complex IT solutions on time and within budget
• Conduct user requirement studies, execute system analysis, and design application architectures
• Act as the primary technical bridge, managing vendors, contractors, and business partners to ensure quality delivery
• Explore new AI/Video Analytics initiatives to support business growth and improve passenger engagement
• Lead the support and maintenance of the analytics platform, including overseeing non-office hour system changes with vendors

About you

• Minimum of 4 years of experience in system support, development, and the full SDLC
• Proven technical background in Web Development, SQL, and JavaScript
• Direct experience working with Video Analytics platforms and AI model training
• Strong vendor management capability and experience turning business needs into technical requirements
• Excellent communication skills in both English and Chinese (Cantonese); Putonghua is a plus
• Ability to act in a technical leadership or consulting capacity

About us

Our client is a large-scale, highly visible infrastructure and transportation hub in Hong Kong. They handle massive daily foot traffic and are actively investing in their customer and passenger engagement platforms to optimize operations and improve the user experience.