Team Lead - Customer Support

We are seeking a dedicated and experienced Team Lead for our Customer Support division in the international BPO sector. The ideal candidate will have a strong background in managing teams within the voice process environment, ensuring high-quality customer service and operational efficiency. As a Team Lead, you will be responsible for overseeing daily operations, mentoring team members, and implementing best practices to enhance customer satisfaction. Key Responsibilities: - Lead and manage a team of customer support representatives, providing guidance and support to ensure they meet performance targets. - Monitor and evaluate team performance, providing feedback and coaching to improve service delivery. - Develop and implement strategies to enhance customer experience and streamline processes. - Collaborate with other departments to resolve customer issues and improve service offerings. - Conduct regular training sessions to ensure team members are equipped with the necessary skills and knowledge. - Prepare and present performance reports to management, highlighting achievements and areas for improvement. Required Skills: - Proven experience in the international BPO sector, specifically in customer support and voice processes. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Ability to analyze performance metrics and implement improvements. - Proficiency in conflict resolution and problem-solving. If you are passionate about leading teams and enhancing customer experiences in a dynamic environment, we encourage you to apply for this exciting opportunity.