Team Lead - Customer Support

We are seeking a dedicated and experienced Team Lead for our Customer Support department in the international call center sector. The ideal candidate will have a strong background in managing teams and ensuring high-quality customer service delivery. As a Team Lead, you will be responsible for overseeing daily operations, guiding team members, and implementing best practices to enhance customer satisfaction. Key Responsibilities: - Lead and manage a team of customer support representatives, ensuring they meet performance targets and deliver exceptional service. - Monitor team performance metrics and provide coaching and feedback to team members to improve their skills and efficiency. - Develop and implement training programs for new hires and ongoing training for existing staff to ensure they are equipped with the necessary skills and knowledge. - Handle escalated customer issues and provide solutions in a timely manner, maintaining a high level of customer satisfaction. - Collaborate with other departments to streamline processes and improve overall service delivery. - Prepare reports on team performance and customer feedback for management review. Required Skills: - Proven experience in a voice or blended process environment, preferably in an international call center. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to analyze performance metrics and implement improvements. - Customer-focused mindset with a passion for delivering high-quality service. If you are a motivated individual with a passion for customer service and team leadership, we encourage you to apply for this exciting opportunity.