Team Lead - Customer Support

We are seeking a dedicated and experienced Team Lead for our Customer Support department in the international voice process. The ideal candidate will have a strong background in managing teams within the BPO sector, specifically focusing on customer service and support. As a Team Lead, you will be responsible for overseeing daily operations, ensuring that your team meets performance targets, and providing exceptional service to our clients. Key Responsibilities: - Lead and manage a team of customer support representatives, ensuring high levels of performance and engagement. - Monitor team performance metrics and implement strategies for improvement. - Conduct regular training sessions and provide ongoing coaching to team members. - Handle escalated customer inquiries and resolve complex issues effectively. - Collaborate with other departments to enhance service delivery and customer satisfaction. - Prepare and present performance reports to management. Required Skills: - Proven experience in customer support and voice processes, preferably in an international BPO setting. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Ability to analyze performance data and implement improvement strategies. - Proficiency in handling customer complaints and providing effective solutions. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.