Team Lead - Customer Support

We are seeking a dedicated and experienced Team Lead - Customer Support to join our dynamic team in Madhya Pradesh or Maharashtra. The ideal candidate will have a strong background in managing customer support operations, particularly in an international voice process environment. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they deliver exceptional service to our clients. Key Responsibilities: - Lead and manage a team of customer support agents, providing guidance and support to ensure high performance. - Monitor team performance metrics and implement strategies for improvement. - Handle escalated customer inquiries and resolve complex issues effectively. - Conduct regular training sessions to enhance team skills and knowledge. - Collaborate with other departments to improve service delivery and customer satisfaction. - Prepare and present performance reports to management. Required Skills: - Proven experience in an international voice process or BPO environment. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple tasks. - Proficient in customer service principles and practices. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.