Technical Support and Solutions Engineer

What You'll Do
Technical Support & Troubleshooting
Investigate and resolve technical support requests, from basic configuration issues to complex technical incidents (Tier 1–3).
Troubleshoot Linux-based servers, applications, and services.
Analyze application logs, system errors, and backend processes to identify root causes.
Diagnose networking issues involving TCP/IP, DNS, HTTP/HTTPS, and connectivity.
Assist customers with installation, configuration, upgrades, and maintenance.
Escalate complex product issues to development teams and collaborate on solutions.
Document technical issues, solutions, and troubleshooting procedures.
Solution Engineering & Customer Onboarding
Support new customers during technical onboarding, deployment, and initial configuration.
Deliver technical product demonstrations and explain product capabilities.
Understand customer requirements and recommend suitable technical configurations.
Assist with technical questions during product evaluations and proof-of-concept projects.
Work with customers and internal teams to ensure successful product adoption.
What We're Looking For
Must-Have Requirements
2+ years of experience in Technical Support, Application Support, System Administration, or a similar technical role.
Practical experience with Linux systems, including command-line operations, services, logs, and troubleshooting.
Good understanding of networking fundamentals: TCP/IP, DNS, HTTP/HTTPS, ports, and firewalls.
Experience troubleshooting web applications and investigating technical issues.
Ability to analyze logs, identify root causes, and solve problems independently.
Good written and spoken English (B2 level or higher), including the ability to communicate with international customers.
Strong analytical thinking, attention to detail, and a proactive approach to problem-solving.
Willingness to learn new technologies and develop customer-facing technical skills.
Nice-to-Have Skills
Experience with cybersecurity platforms, enterprise software, or SaaS products.
Familiarity with Docker, virtual machines, or cloud environments.
Basic understanding of databases, SQL, or REST APIs.
Experience using tools such as Postman, curl, Wireshark, or similar debugging utilities.
Knowledge of server security, performance monitoring, and system optimization.
Previous experience with technical onboarding, customer demonstrations, or pre-sales engineering.
Familiarity with ticketing systems such as Jira or Zendesk.
Basic scripting knowledge (Bash or Python).