Technical Support/Customer Support

Service Desk JD

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.

• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage

• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory

• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing

• Productivity applications like Microsoft office tools.

• Open to work in 24*7 and work from office environment

• Analytical problem solvers who will understand issues and to resolve customer issues

• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently

• Being proactive and show the utmost respect for customer’s time

• Good time management, ensuring all contacts with customers add value

• Work from Office Must to adhere and non-negotiables: - Excellent in communication - Need to work on US shift timings. - Need to complete specific and dedicated training programs set by the client. - 24*7 , flexible shifts - 100% WFO , no hybrid Preferred Qualifications: Any Graduate

Interested candidates reach out at shanthin@pisquaretech.com or 8639468236(whatsapp)

Regards,

Shanthi N